Sales Policy for Flysonali

Effective Date: September 12, 2025

At Flysonali, we are dedicated to providing a seamless shopping experience and high-quality products for our valued customers. This Sales Policy outlines the terms and conditions governing the sale of products through our website, flysonali.com, and our showroom located at 502 Hevey St, Manchester, New Hampshire.

1. Product Availability

  • Product Availability: All products are subject to availability. We strive to keep our website updated with accurate stock information. However, due to high demand or other factors, some items may be temporarily out of stock. If an item you ordered is unavailable, we will notify you promptly and offer an alternative product or a full refund.

  • Pricing: All prices on our website are in USD and are subject to change without notice. Prices are valid at the time of purchase. While we make every effort to ensure the accuracy of pricing information, errors may occur. If an error is discovered, we will contact you to inform you of the correction and allow you to confirm or cancel your order.

2. Order Process

  • Order Confirmation: After placing an order, you will receive an email confirming the details of your order. This confirmation serves as acknowledgment of your order, but not as an acceptance of your purchase. Acceptance occurs once your order has been processed and shipped.

  • Shipping and Delivery: We offer various shipping options. Shipping costs will be calculated at checkout based on your location and the items you have selected. Delivery times are estimated, and we strive to meet those timelines, though delays may occasionally occur due to external factors.

  • Order Cancellation: If you wish to cancel an order before it is processed or shipped, please contact us immediately. Once the order is processed or shipped, it cannot be canceled.

3. Payment Terms

  • Accepted Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

  • Payment Authorization: When you place an order, your payment method will be authorized for the total order amount. Your payment will only be charged once your order is processed and ready for shipment.

4. Taxes

  • Sales Tax: Sales tax will be added to your order at the applicable rate based on your shipping address. The applicable tax will be calculated at checkout.

5. Shipping and Handling

  • Shipping Locations: We ship to most domestic locations within the United States. International shipping may be available depending on the destination. Please check the shipping options available at checkout.

  • Shipping Costs: Shipping fees are based on the weight and size of your order, as well as the delivery location. All shipping charges will be clearly outlined at checkout before completing your purchase.

  • Damaged or Lost Shipments: If your order is damaged or lost during transit, please contact us within 7 days of receiving the item so we can resolve the issue. We will either replace the damaged item or issue a refund.

6. Returns and Refunds

  • Return Policy: If you are not fully satisfied with your purchase, please refer to our Refund & Return Policy for detailed instructions on how to return items for a refund or exchange.

  • Restocking Fees: In some cases, a restocking fee may apply to returns, especially for custom or oversized items. This will be communicated at the time of return request.

7. Customer Service

Our customer service team is here to assist you with any questions or concerns regarding your order. Please feel free to reach out to us through the following channels:

8. Privacy and Security

We take your privacy and security seriously. For more information about how we protect your personal information, please review our Privacy Policy.

9. Changes to This Sales Policy

Flysonali reserves the right to modify, amend, or update this Sales Policy at any time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this policy regularly to stay informed of any changes.