Refund & Return Policy for Flysonali

Effective Date: September 12, 2025

At Flysonali, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not satisfied with your order, we offer a clear and straightforward refund and return policy to ensure your peace of mind.

1. Return Eligibility

To be eligible for a return:

  • The item must be in its original, unused condition.

  • The item must be returned within 30 days of the purchase date.

  • The item must be returned in its original packaging, including all accessories, parts, and documentation.

2. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products.

  • Gift cards.

  • Sale or clearance items.

  • Products that have been damaged due to misuse or neglect.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call (603) 232-1234 to notify us of your intent to return an item. Please provide your order number and the reason for the return.

  2. Once we have confirmed the return eligibility, we will provide you with a return authorization and instructions on how to proceed.

  3. Ship the item back to us at the following address:

    • Flysonali Returns

    • 502 Hevey St, Manchester, New Hampshire

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

4. Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund.

  • If your return is approved, a refund will be issued to your original payment method.

  • Please note that depending on your credit card issuer, it may take additional time for the refund to be processed and appear on your account.

5. Exchanges

If you wish to exchange an item for a different product, please follow the return process above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, and we will cover the return shipping costs for damaged or defective items.

7. Cancellation Policy

If you wish to cancel your order before it has been shipped, please contact us immediately at [email protected] or call (603) 232-1234. Once an order is processed or shipped, we are unable to cancel it.

8. Customer Service

For any questions or concerns regarding our refund and return policy, please contact our customer service team:

Flysonali is committed to providing exceptional service and ensuring your satisfaction. We appreciate your business and look forward to helping you find the perfect décor for your home.